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Crown IT Ticketing System
Ticketing systems are used to organize your clients
support requests and trouble tickets starting from
assigning requests and tickets to the appropriate
team member, to following it up with the client, and
tracing it with your support team or back office,
all through your web site. Crown IT offers you an
intelligent web-based help desk management system.
Through our Ticketing System, you will be able to
efficiently manage tasks and requests submitted
through your web site.
The Why??
Nowadays, any successful business that requires
customer services and back office support can deploy
the power of the net to achieve high efficiency in
customer support and helpdesk needs.
Crown IT Ticketing System enables you to manage,
organize, and archive all your support requests
along with their responses and follow ups. It is
simple, easy-to-use, multi-users, reliable system
that provides you with the accountability and
efficiency you need to fulfill your business
requirements.
The Who??
If you are an enterprise that offers services and/
or products with technical support nature, then our
Ticketing System is exactly what you need!
Electronic archived follow-ups and documented
replies are much more efficient than phone
telecommunication and emails.
The How??
Crown IT Ticketing System includes your clients'
side and you as an administrator of it. It is
a web-based interface application that can be added
to your web site in which your clients can login to
it and report to you their tickets and technical
problems.
As an administrator of the ticketing system, you
will also be able to login from your web site to the
system using a user name and password, view your
clients reported tickets, assign them to the related
department or employee, reply to the client
accordingly, and follow the process of handling the
ticket until it is completely solved and your client
is fully satisfied.
Any ticket that is reported by a client can be
appropriately followed up with your support team as
well as the client through replies sent over the
system and ticket status' follow-up. Each admin user
will be able to see the assigned tickets, and act
according to each case. Each client can login and
read the replies for his/ her ticket and reply back
at any stage of the process.
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